FAQ
Business Inquiry
Warranty
We'd love to partner with you! Please email us at sales@oxpassion.com for more details.
Simply search for "OX PASSION" on Google to find authorized online vape stores in your country.
You can also contact us directly at sales@oxpassion.com for purchasing guidance.
Absolutely! Please email marketing@oxpassion.com for more info.
OXPASSION provides warranty period of 2 years from the date of delivery for all of our authorized distributors and wholesales who sell our authentic products.
Warranty: 2-year warranty is applicable for the product's quality itself under the following conditions:
(1).For e-liquid quality, returns and exchanges will be provided in the following cases:
Unopened condition with foreign objects present.
Severe taste deviation immediately upon opening and use.
Incorrect flavor shipped.
(2).For bottle quality, returns and exchanges will be provided in the following cases:
Leaking under unopened condition.
Cap detachment under opened condition.
(3).Packaging damage is not included in the warranty scope.
(1).For e-liquid quality, returns and exchanges will be provided in the following cases:
Unopened condition with foreign objects present.
Severe taste deviation immediately upon opening and use.
Incorrect flavor shipped.
(2).For bottle quality, returns and exchanges will be provided in the following cases:
Leaking under unopened condition.
Cap detachment under opened condition.
(3).Packaging damage is not included in the warranty scope.
Proof of purchase (if no invoice for online purchase, a screenshot ofthe online order is required).
Pictures or videos of damaged products.
Serial number and Security code (With picture).
You can contact the store where you purchased your product foreplacement.
If your warranty request cannot be processed at the store, pleasse email support@oxpassion.com
